General Admin

STAR BRIGHT ADVISORY

JOB DESCRIPTION GENERAL ADMINISTRATOR

Job Title: General Administrator Location: Dubai, United Arab Emirates Employment Type: Full-Time, Office-Based Reporting To: Company Director or designated representative Working Days: Monday to Saturday Weekly Day Off: Sunday

ESSENTIAL REQUIREMENTEXCELLENT WRITTEN AND SPOKEN ENGLISH IS MANDATORY

Applicants must demonstrate an excellent standard of written and spoken English. This is a fundamental requirement of the position and is non-negotiable.

The successful candidate must be able to

Communicate confidently, clearly and professionally in English. Write professional emails, letters and business correspondence independently, using accurate grammar, spelling and punctuation. Communicate effectively with UK-based colleagues, management, parents, candidates and external organisations. Understand and follow detailed written and verbal instructions. Handle professional telephone conversations confidently. Prepare accurate business documents, reports and written communications without requiring extensive correction or supervision.

English proficiency will be assessed during recruitment and throughout employment. Candidates who do not meet the required standard will not be considered suitable for the position.

1. JOB PURPOSE

The General Administrator is responsible for providing comprehensive administrative and operational support to Star Bright Advisory and its associated businesses, including Star Bright Day Nurseries in the United Kingdom.

The role requires an organised, proactive and highly professional individual who can manage multiple responsibilities, maintain accurate records, communicate effectively and support the smooth running of daily business operations.

The General Administrator will also provide executive and personal administrative support to the Company Director as required.

2. KEY RESPONSIBILITIESA. General Administration

Manage daily administrative duties across the organisation. Monitor, organise and respond to emails professionally and promptly. Maintain accurate electronic filing systems and business records. Prepare letters, reports, spreadsheets and other business documents. Complete data entry and update internal systems. Maintain trackers, schedules, checklists and administrative records. Follow up on outstanding tasks and ensure deadlines are met. Coordinate with management and other departments. Maintain strict confidentiality regarding business and personal information. Assist with the management and organisation of Microsoft Outlook, Teams and SharePoint. Ensure assigned administrative tasks are completed accurately and within agreed timescales.

B. Human Resources and Recruitment

Support recruitment and employee onboarding processes. Assist with advertising vacancies and managing recruitment correspondence. Communicate with candidates and arrange interviews. Request, collect and organise pre-employment documentation. Assist with employment references, DBS checks and right-to-work documentation. Prepare offer letters, employment contracts and HR correspondence using approved templates. Maintain employee files and HR records. Monitor outstanding onboarding requirements. Update employee training, holiday, absence and compliance trackers. Assist with preparing employment documents and correspondence. Support management with general HR administration. Provide administrative support to the Area Manager and nursery management teams.

C. Nursery Admissions

Respond to prospective parent enquiries by email and telephone. Manage admissions correspondence and follow-ups. Arrange nursery visits and show rounds. Assist with enrolment documentation. Maintain waiting lists and admissions trackers. Process enrolment forms and update admissions systems. Assist with funding documentation and other admissions paperwork. Update children's records and relevant nursery systems. Liaise with nursery management regarding availability and enrolments. Ensure all admissions information is handled confidentially.

D. Nursery Operational Administration

Provide administrative support to the UK nursery management teams. Maintain nursery documentation and operational records. Prepare parent letters, forms and communications. Assist with compliance-related administration. Monitor outstanding documentation and deadlines. Support ordering, purchasing and general operational requirements. Assist with organising meetings, events and nursery activities. Update nursery records and compliance trackers. Ensure information is correctly recorded and filed. Assist with administrative coordination between the Dubai office and UK nursery locations.

E. Executive and Personal Administrative Support

Provide direct administrative assistance to the Company Director. Assist with diary management, appointment scheduling and reminders. Make travel arrangements, reservations and prepare itineraries when requested. Conduct research and obtain quotations. Assist with purchases, bookings and general arrangements. Organise personal documents and administrative records. Manage correspondence and follow up on appointments and bookings. Follow up on outstanding matters on behalf of the Company Director. Undertake reasonable business-related and personal administrative duties as instructed.

F. Marketing and Business Development Administration

Provide administrative support for marketing activities. Assist with organising and scheduling social media content. Coordinate with content creators and marketing representatives. Maintain marketing trackers and schedules. Support promotional campaigns and business communications. Assist with general administrative tasks relating to business development. Support administrative projects relating to the nursery group, recruitment and consultancy businesses. Conduct research and assist with administrative tasks for new business initiatives.

G. Accounts and Finance Administration

Provide general administrative support to the Finance Officer and accounts department. Assist with preparing, issuing and recording invoices. Monitor outstanding invoices and follow up on overdue payments as instructed. Assist with processing supplier invoices and maintaining accurate payment records. Record and categorise business expenses. Assist with maintaining financial spreadsheets, trackers and reports. Support the reconciliation of payments and financial records. Assist with monitoring nursery fee payments and outstanding parent balances. Prepare and organise financial documents for the Finance Officer and external accountants. Assist with processing purchase orders and maintaining supplier records. Support payroll administration by collecting and organising relevant documentation. Maintain accurate records of receipts, invoices and financial correspondence. Assist with updating accounting systems, including Xero, where authorised. Identify and report discrepancies or outstanding financial matters to the Finance Officer. Follow up on financial administration tasks to ensure deadlines are met. Maintain strict confidentiality when handling financial information.

Financial Authority

The General Administrator will provide administrative support to the accounts function but will not be authorised to approve payments, make financial commitments or amend financial records outside their assigned responsibilities without prior management authorisation.

3. ESSENTIAL SKILLS AND EXPERIENCEMANDATORY – EXCELLENT ENGLISH COMMUNICATION SKILLS

An excellent command of written and spoken English is essential.

The employee must demonstrate the ability to communicate independently and professionally in English across all aspects of the role.

This includes producing accurate written correspondence, communicating confidently by telephone and understanding instructions without repeated clarification.

Additional Requirements

Previous administration or office experience. Strong organisational and time-management skills. Excellent attention to detail. Proficiency in Microsoft Office applications, including Outlook, Word and Excel. Ability to learn and use Microsoft Teams, SharePoint, Xero and other business systems. Good typing and data entry skills. Professional telephone and email communication skills. Ability to work independently and use initiative. Ability to prioritise multiple tasks and meet deadlines. Discretion when handling confidential information. Reliability, punctuality and a professional attitude. Flexibility to support different departments and business requirements. Ability to follow instructions accurately and work without constant supervision. Basic understanding of invoicing, financial record-keeping and accounts administration.

Experience in HR, recruitment, accounts administration, admissions or the education sector would be advantageous but is not essential.

4. WORKING ARRANGEMENTS

Location: Dubai, United Arab Emirates Working Days: Monday to Saturday Monday to Friday: 8:00 AM – 6:00 PM (UK time) Saturday: Working hours as scheduled by the Company Weekly Day Off: Sunday

Dubai Working Hours

Working hours are based on UK time. As the UK changes between British Summer Time (BST) and Greenwich Mean Time (GMT), the corresponding working hours in Dubai will change accordingly.

During British Summer Time (BST)

Monday to Friday: 11:00 AM – 9:00 PM Dubai time.

During Greenwich Mean Time (GMT)

Monday to Friday: 12:00 PM – 10:00 PM Dubai time.

Saturday working hours will be communicated by the Company.

The employee is expected to be punctual and available throughout their scheduled working hours.

Any changes to working arrangements must be agreed and authorised by management in advance.

Working hours, rest breaks and overtime will be administered in accordance with applicable UAE employment legislation.

5. PROFESSIONAL STANDARDS AND EXPECTATIONS

The General Administrator is expected to

Arrive at work punctually and be ready to commence duties at the scheduled time. Maintain excellent attendance and reliability. Complete assigned tasks accurately and within agreed deadlines. Maintain an excellent standard of written and spoken English in all professional communications. Produce clear, accurate and professional emails and correspondence. Communicate professionally with colleagues, parents, candidates and external contacts. Take responsibility for following up on outstanding work. Demonstrate initiative and identify tasks requiring attention without waiting for instructions. Follow company policies, procedures and management instructions. Maintain confidentiality and comply with applicable data protection requirements. Demonstrate accountability and a willingness to learn. Maintain a professional appearance and conduct at all times. Communicate any difficulties, delays or outstanding matters promptly to management. Support the Company Director and management team in achieving operational objectives. Maintain an organised and efficient working environment. Ensure business information and documents are handled securely.

6. CONFIDENTIALITY AND DATA PROTECTION

The General Administrator will have access to confidential business, employee, parent, child, financial and personal information.

The employee must

Maintain strict confidentiality at all times. Only access information necessary to perform authorised duties. Ensure confidential documents are stored securely. Never disclose confidential information to unauthorised individuals. Follow company procedures regarding Microsoft 365, SharePoint, Teams and email communications. Comply with applicable UK and UAE data protection requirements. Immediately report any suspected data breaches or unauthorised disclosures. Ensure financial records, employee information and personal data are handled securely.

Confidentiality obligations continue after employment ends.

7. PERFORMANCE AND ACCOUNTABILITY

The General Administrator is responsible for ensuring that assigned duties are completed to the required standard.

Performance will be assessed against

Accuracy and quality of work. Standard of written and spoken English communication. Ability to produce professional correspondence independently. Completion of tasks within agreed deadlines. Attendance and punctuality. Organisation and time management. Communication and responsiveness. Ability to work independently. Initiative and problem-solving. Compliance with company policies and procedures. Professional conduct and confidentiality. Accuracy in financial data entry and record-keeping. Timely processing of accounts documentation. Effective follow-up of outstanding financial administration tasks. Overall contribution to the efficient running of the business.

The employee is expected to take ownership of their responsibilities and maintain regular communication with management regarding progress and outstanding tasks.

8. ADDITIONAL DUTIES

The responsibilities outlined in this job description are not exhaustive.

The employee may be required to undertake other reasonable administrative, operational, executive or personal support duties assigned by the Company Director, consistent with the nature of the role.

The Company reserves the right to review and amend responsibilities in accordance with business requirements.

9. PRE-EMPLOYMENT AND ONGOING EMPLOYMENT REQUIREMENTS

The following requirements are mandatory conditions of employment, subject to applicable UAE employment legislation.

A. Educational Certificates and Attestation

The employee must provide authentic copies of all educational and professional qualifications declared during recruitment. All qualifications requiring attestation must be officially attested by the relevant authorities and recognised in the United Arab Emirates. The employee is responsible for obtaining and maintaining the required documentation and providing evidence of attestation when requested by the Company. Failure to provide the required documentation may result in withdrawal of a conditional employment offer or further action in accordance with applicable UAE employment law.

B. Police Clearance Certificate

The employee must provide a valid Police Clearance Certificate (Good Conduct Certificate) from the relevant authority before commencing employment, where lawfully required by the Company. The employee must provide updated Police Clearance Certificates throughout employment when reasonably requested by the Company, subject to applicable law. The employee must promptly disclose any circumstances that may affect their ability to obtain the required clearance, where disclosure is lawfully required. Failure to meet these requirements may result in disciplinary action, up to and including termination of employment, subject to applicable UAE employment law.

C. Ongoing Compliance

The employee is responsible for ensuring that all mandatory employment documentation remains valid and up to date throughout their employment.

The Company reserves the right to request updated documentation and conduct lawful verification checks where necessary.

Pay: AED2,000.00 – AED3,000.00 per month

Work Location: In person